Privacy Policy – Elise London

This Privacy Policy applies to the services provided by Elise London. By using our website or placing an order, you agree to this Privacy Policy. We respect your privacy and ensure that your personal information is handled carefully and securely.

1. What Information Do We Collect?

We collect personal information necessary to process orders, provide customer service, and improve our services, including:

Full name
Shipping and billing address
Email address
Telephone number, if provided
Order information
Payment and transaction information
IP address, device information, and website activity

2. How Do We Use Your Information?

We may use your personal information for:

Processing and shipping your orders
Sending order and shipping updates
Providing customer service
Processing payments, returns, refunds, and complaints
Improving our website, products, and services
Marketing communications where you have provided consent or where otherwise permitted by law
Complying with applicable legal and administrative obligations

3. Sharing Information with Third Parties

We only share personal information with third parties when necessary to operate our business and provide our services. These may include payment providers, shipping carriers, fulfilment partners, e-commerce service providers, and IT/service providers.

We do not sell your personal information to third parties.

4. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected or as required by applicable law.

5. Cookies

Our website uses cookies and similar technologies for functionality, analytics, and marketing purposes. Where required, you can manage your cookie preferences through our cookie settings or your browser settings.

6. Your Privacy Rights

Depending on applicable data protection law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction of processing, or a copy of your data, and to object to certain processing.

To exercise your rights or ask a privacy-related question, contact us at info@elise-london.uk.

7. Contact Information

For questions regarding this Privacy Policy or how we process your personal information, please contact:

Elise London
Address: [Company Address]
Email: info@elise-london.uk